We’re always eager to connect with talented people, if you can’t see a role suited to you, feel free to get in touch.
We are an employer with values created by our employees. We want the best talent the industry can offer and we want to provide a bright, sustainable future.
Take a look at what ABL 1Touch has to offer you.
Current vacancies
MET Technicians
MET Technicians
Our Company has grown significantly over the last few years and with our continued success we are planning on further expansion. Due to this sustained growth we are looking for a passionate dynamic individual who is driven and would love to join our fast-paced team.
The role
The MET Technician is an integral part of our business, the main purpose of this role is;
- To ensure the repair of motor vehicles of all types is carried out to motor manufacturer industry standards or repair methods.
- To carry out such work in an efficient, safe and economical manner, ensuring the integral quality of the vehicle and its safety is maintained.
- To employ such knowledge and skills as may be required to restore vehicles to an industry recognised acceptable standard.
Key responsibilities
- To observe, recognise and report on vehicle structure and paintwork.
- To ensure that vehicles comply with safety standards when returned to customers, or that faults have been reported and noted on the job card.
- Removal and safe storage of vehicle components, fluids and gases as directed by work order.
- Removal and safe disposal of vehicle components and fluids as directed by work order.
- Re-assemble vehicles after repair in a safe and competent manner paying focused attention to quality and checking panel alignment noting all red readings on the job card.
- 4 wheel alignment as directed by work order.
- Quality control of all repairs, with final stage sign off and ATA Signature, noting all non stripped items on the job card.
- To report all faults, defects noticed whilst working on vehicles.
- To actively make sure the repair method is in the job pack and is fully read, understood (e-scribe, manufacturer or other source) and displayed with the vehicle at all times.
- Check Vehicle for warning lights / safety checks, beam setting completed and logged, raise awareness and note on job card.
- All mechanical work completed in accordance to the agreed specification.
Contact details
Drivers
Drivers
Our Company has grown significantly over the last few years and with our continued success we are planning on further expansion. Due to this sustained growth we are looking for a passionate dynamic individual who is driven and would love to join our fast-paced team.
The role
Our Drivers are an integral part of our business, the main purpose of this role is;
- To ensure safe delivery / collection of all customers vehicles in accordance with the Driver Procedure & Responsibilities Manual and Drivers Process Manual.
- To take pride in your appearance and wear company standard uniform at all times. Take ownership in your day planning and working cost effectively and with the customer at the forefront all the time.
- Moving cars in/ out of the workshop at the start or end of the day.
- Washing customer or courtesy cars where necessary.
- Locating and moving vehicles for salvage agents.
Key responsibilities
- To ensure safe delivery / collection of all customers vehicles. Ensure you contact every customer before arrival.
- Complete all Job Pack paperwork neatly and legibly and obtain signatures where required.
- Mark all damage on vehicle with chalk pen before taking images.
- Ensure Customer Vehicle Condition Report is complete in addition to any images taken before passing to Estimators.
- Follow all procedures within the Drivers Procedure and Process Manuals.
- To comply with the Drivers Tacho Break Regulation 2009 (if applicable).
- Policy Excess, VAT Bills and Private Quotes – ensure payment has been taken before leaving site – if payment has not been paid, query with the Transport Manager.
- Ensure courtesy cars are up to standard and safe for customer use. Report any defects or damage to Transport Manager immediately.
- Ensure you follow the correct procedure when dealing with customer complaints.
Contact details
Panel MET Technicians
Panel MET Technicians
Our Company has grown significantly over the last few years and with our continued success we are planning on further expansion. Due to this sustained growth we are looking for a passionate dynamic individual who is driven and would love to join our fast-paced team.
The role
The Panel MET Technician is an integral part of our business, the main purpose of this role is;
- To ensure the repair of motor vehicles of all types is carried out to motor manufacturer industry standards or repair methods.
- To carry out such work in an efficient, safe and economical manner, ensuring the integral quality of the vehicle and its safety is maintained.
- To employ such knowledge and skills as may be required to restore vehicles to an industry recognised acceptable standard.
Key responsibilities
- To observe, recognise and report on vehicle structure and paintwork.
- To ensure that vehicles comply with safety standards when returned to customers, or that faults have been reported and noted on the job card.
- Removal and safe storage of vehicle components, fluids and gases as directed by work order.
- Removal and safe disposal of vehicle components and fluids as directed by work order.
- Quality control of all repairs, with final stage sign off.
- To report all faults, defects noticed whilst working on vehicles not apparent before dismantling.
- To actively make sure the repair method is in the job pack and is fully read, understood (e-scribe, manufacturer or other source) and displayed with the vehicle at all times.
- It is also your duty to sign off the QC section of the Repair Inspection sheet at your and other operatives relevant repair stage.
- Panel alignment and adjacent components.
- Filler repairs & finished correctly in P180 and pinholes are checked.
- Underseal, weld through primers, anti corrosion measures are complete before next stage.
- Strip & refit where necessary including adjustment and panel alignment.
- Report any defects or damage linked to associated job but not down for repair.
Contact details
Assistant Bodyshop Manager
Assistant Bodyshop Manager
ABL 1Touch are a market leading vehicle repair business since 1994, working in partnership with insurance companies. ABL 1Touch prides itself not only in the quality of its work but in providing excellent customer service.
As we continue to grow, ABL 1Touch are looking to recruit an Assistant Bodyshop Manager to join our Team.
The role
Are you an experienced Assistant Bodyshop Manager within Automotive industry?
Do you want to be part of a market leading and growing automotive business that looks after its employees?
What we offer you?
- Basic salary of up to £40K, plus Team Performance bonus
- 28 days holiday (including bank holidays)
- Healthcare Cash Plan (including Gym and shopping discounts)
- Employee Assistance Programme
- Celebration Day (to use as you wish to celebrate a significant day in your life)
- Car Insurance discount with LV
- Employee Pension
- Employee Engagement Budget (money to go out as a team and have fun!)
- Access to Mental Health First Aiders
- Cycle to Work Scheme
- Refer a Friend Scheme (earn £1,000 for referring people to join the team)
- More benefits coming soon…..
As an Assistant Bodyshop Manager, you will play an integral part in supporting the Bodyshop Manager in the efficient running of the workshop, by being the sole point of contact for the customer during the repair of their car.
Responsibilities of an Assistant Bodyshop Manager will include:
- Greet customers in a professional manner, check in the customer’s car and hand over the courtesy cars and complete all necessary documents
- Discuss with the customers what repairs we intend to carry out, set the customers’ expectations correctly, advise ECD. Listen to the customers’ requirements and concerns
- Work with the Bodyshop Manager to ensure the customers’ expectations are met and the preferred communication method is adhered to
- Ensure the customers’ expectations are communicated effectively with the production team and the preferred communication method is logged and adhered to
- Assist the central function’s day to day running of the transport function at site, ensuring the drivers conduct their duties effectively, have all uniform and equipment required and ensure an excellent customer service experience is maintained
- Create an iimage job card and ensure the parts ordering process is followed correctly
- Ensure all invoices are correctly uploaded onto iimage
- Proactively communicate the customer throughout the repair process and ensure any dissatisfaction is identified and resolved
- Continually check progress advise the customer of any changes of ECD immediately
- Ensure a good understanding of Service Level Agreements with current insurance partners to meet expectations
- Ensure the customer’s excess is collected and any other applicable charges and record accurately all required accounting paperwork
- Final QC, ensuring we repair the vehicle once before leaving site.
- Ensure workshop documentation is accurate and comprehensive
- Support the Production Manager in monitoring, maintaining and improving safety and quality standards, ensuring they are at the heart of everything
- Encourage customers to leave positive reviews across various platforms (insurer, google, trustpilot) to deliver NPS and CSI targets
- Work in partnership with central functions to ensure a strong understanding or process
- Assist the central function’s day to day running of the transport function at site, ensuring the drivers conduct their duties effectively, have all uniform and equipment required and ensure an excellent customer service experience is maintained.
Skills and experience required as an Assistant Bodyshop Manager:
- Previous experience in a team lead, supervisory or customer service focused role ideally within the automotive industry
- A proactive and customer focused individual eager to get things right first time and ensure a positive customer experience
- Strong communication (verbal and written), interpersonal and team working skills
- Flexible and adaptable to changing demands
- Strong organisational skills with an eye for process
- Good IT skills and able to learn new systems and databases quickly
- Have technical skills, knowledge and experience of body and paint repair in the retail motor industry
Joining our team at ABL 1Touch means becoming part of a dynamic organisation that values its employees and provides opportunities for professional growth. We offer a competitive salary, benefits package, and a supportive work environment.
Contact details
Prep Paint Technician
Prep Paint Technician
Our Company has grown significantly over the last few years and with our continued success we are planning on further expansion. Due to this sustained growth we are looking for a passionate dynamic individual who is driven and would love to join our fast-paced team.
The role
The Prep Paint Technician is an integral part of our business, the main purpose of this role is;
- To ensure the repair of motor vehicles of all types is carried out to motor manufacturer industry standards or repair methods.
- To carry out such work in an efficient, safe and economical manner, ensuring the integral quality of the vehicle and its safety is maintained.
- To employ such knowledge and skills as may be required to restore vehicles to an industry recognised acceptable standard.
Key responsibilities
- To observe, recognise and report on vehicle structure and paintwork.
- To ensure that vehicles comply with safety standards when returned to customers, or that faults have been reported and noted on the job card.
- Removal and safe storage of vehicle components, fluids and gases as directed by work order.
- Removal and safe disposal of vehicle components and fluids as directed by work order.
- Quality control of all repairs, with final stage sign off.
- To report all faults, defects noticed whilst working on vehicles.
- To actively make sure the repair method is in the job pack and is fully read, understood (e-scribe, manufacturer or other source) and displayed with the vehicle at all times.
- To observe, recognise and report on vehicle structure and paintwork.
- To interpret and implement technical service instruction data.
- To indent for replacement parts and record usage.
- Paint repair – to be able to accurately use paint mixing schemes, computerised scales, spray booths and drying lamps.
- To ensure that vehicles comply with safety standards when returned to customers, or that faults have been reported and noted on job card.
- Application of topcoat to manufacturer’s specification.
- Preparation of repaired areas as directed by work order, in readiness for application of topcoat.
Contact details
Workshop Controller
Workshop Controller
The role
Are you an experienced Workshop Controller within Automotive industry?
Do you want to be part of a market leading and growing automotive business that looks after its employees?
What can we offer you?
- up to £50K per annum plus team bonus
- 28 days holiday (including bank holidays)
- Length of service awards
- Healthcare Cash Plan (including Gym and shopping discounts)
- Employee Assistance Programme
- Celebration Day (to use as you wish to celebrate a significant day in your life)
- Car Insurance discount with LV
- Employee Pension
- Employee Engagement Budget (money to go out as a team and have fun!)
- Access to Mental Health First Aiders
- Cycle to Work Scheme
- Refer a Friend Scheme (earn £1,000 for referring people to join the team)
- More benefits coming soon.
ABL 1Touch are a market leading vehicle repair business since 1994, working in partnership with insurance companies. ABL 1Touch prides itself not only in the quality of its work but in providing excellent customer service.
As a Workshop Controller, you will assist the daily operation on the workshop and its various components ensuring compliance with company policies and procedures. You will monitor and control use of all workshop resources to ensure maximum impact on quality of work.
Key responsibilities
- Lead, supervise, and provide direction to our Repair Technicians.
- Ensure accurate recording and interpretation of production metrics for planning and improvement.
- Manage the work area, maintaining cleanliness and orderliness for efficient operations.
- Uphold regulatory compliance and ensure sensitive information is communicated appropriately.
- Responsibility for the efficient running of the workshop and maintaining high levels of productivity.
- Ensuring the workshop equipment and tools are maintained, thus maintaining a professional workshop environment at all times.
- Liaise with Service to ensure customers are kept informed and manage any complaints that may arise
Skills and experience required
- Leadership experience in managing large teams.
- Extensive understanding of the vehicle repair industry, vehicle legislation and trade practises.
- Proficiency in MS Office programs and a willingness to learn software tools.
- Excellent organizational and time-management skills.
- Commitment to compliance with regulatory requirements and data privacy.
- Effective communication skills to foster collaboration and teamwork.
- Positive attitude, professionalism, and a drive to inspire your team.
Contact details
Site Vehicle Damage Assessor
Site Vehicle Damage Assessor
Our Company has grown significantly over the last few years and with our continued success we are planning on further expansion. Due to this sustained growth we are looking for a passionate dynamic individual who is driven and would love to join our fast-paced team.
The role
We are looking for a motivated and professional Vehicle Damage Assessor (internally known as Central Engineer) who prides themselves on exceeding customer expectations and delivering the required financial performance.
Main Job Purpose
- To ensure the efficient and profitable costing of each repair
- To produce timely and accurate invoices and estimates of each repair to meet key to key and lifecycle target requirement. – timescale etc.
- To maintain effective control of invoicing costs in line with partners budget objectives
- To support each site, wherever necessary, to ensure smooth site level operation and maintain high customer service (total loss’s, estimates etc)
- To carry out initial parts assessments (IPA’s) to reduce key to key & lifecycle times and maintain high customer service
- Responsible for ensuring all repair methodology is in line with BS10125 standards
- To comply with any reasonable directive from the management team
- To identify cases that have not complied with ABL ethos and cases that have shown loss of profit and feed back to management
- To support with quality of repair complaints where necessary
- To identify and handle any total loss cases as applicable to SLA requirements
Who we are looking for
- Technical skills, knowledge and experience of body and paint repair in the retail Accident and Repair industry
- Technical and estimating experience
- To attain ATA accreditation if required by the company
- Knowledge of current estimating systems i.e. Audatex, Glassmatix
- Knowledge of E-scribe, Glass’s evaluator, Ezi methods or other
- Good negotiation skills
- Audatex Gold annual training
Personal Attributes
- Team Player
- Use initiative, be flexible and have a can-do attitude
- Cultural and organisational insight
- Adaptable and tenacious with the stamina required to follow through
- Takes responsibility for own actions
- Innovative approach
- Takes pride in doing the right thing in line with company culture
- Honesty
Contact details
Parts Advisor
Parts Advisor
ABL 1Touch are a market leading vehicle repair business since 1994, working in partnership with insurance companies. ABL 1Touch prides itself not only in the quality of its work but in providing excellent customer service.
As we continue to grow, ABL 1Touch are looking to recruit a Parts Advisor to join our Team.
The role
Are you ready to make your next great move in the automotive industry? Do you have previous experience with automotive parts sales?
Do you want to be part of a market leading and growing automotive business that looks after its employees?
What can we offer you?
- A salary of up to £34K per annum
- Length of service awards
- Healthcare Cash Plan (including Gym and shopping discounts)
- Employee Assistance Programme
- 28 days holiday (including bank holidays)
- Celebration Day (to use as you wish to celebrate a significant day in your life)
- Car Insurance discount with LV
- Employee Pension
- Employee Engagement Budget (money to go out as a team and have fun!)
- Access to Mental Health First Aiders
- Cycle to Work Scheme
- Refer a Friend Scheme (earn £1,000 for referring people to join the team)
- More benefits coming soon…..
As a Parts Advisor, you will play a crucial role in our company’s success by providing exceptional customer service and expertise in parts and accessories. You will be responsible for identifying, sourcing, and ordering the correct parts for their vehicles, as well as maintaining accurate inventory records. This role requires strong organisational skills, a passion for the automotive industry, and a dedication to meeting customer needs.
Responsibilities of a Parts Advisor will include:
- Review and order parts based on workshop assessments in a timely manner
- Utilise computer systems and parts catalogues to identify and locate required parts
- Process invoice transactions accurately and efficiently
- Handle parts returns to ensure all credits are accounted for
- Maintain accurate records of parts transactions and inventory levels
- Budget / profitability management
- Collaborate with service technicians and other team members to ensure timely and accurate fulfilment of orders
- Stay updated on new parts, accessories, and industry trends through continuous learning
Skills and experience required as a Parts Advisor:
- Previous experience in automotive parts sales, dealership environment, or related field is preferred.
- Strong customer service and interpersonal skills with the ability to build rapport and maintain relationships with customers / internal stakeholders
- Proficient computer skills and experience with parts catalogue software and inventory management systems
- Detail-oriented with excellent organisational and time management skills
- Ability to work independently and as part of a team in a fast-paced environment
- Strong problem-solving skills and ability to think on your feet
- Willingness to continuously update knowledge of automotive parts and industry trends.
Joining our team at ABL 1Touch means becoming part of a dynamic organisation that values its employees and provides opportunities for professional growth. We offer a competitive salary, benefits package, and a supportive work environment.
Contact details
Claims and Customer Service Advisor
Claims and Customer Service Advisor
Joining our team at ABL 1Touch means becoming part of a dynamic organisation that values its employees and provides opportunities for professional growth. We offer a competitive salary, benefits package, and a supportive work environment.
The role
Competitive salary
Working hours are 8am – 5pm or 9am – 6pm, with 1 in 3 Saturdays.
Do you have a passion for delivering first class customer service?
Are you a logical thinker with the ability to follow process in a methodical manner?
Are you able to remain calm and adapt in changing circumstances?
About Us
ABL was established in 1994 and has remained a leader in the field of vehicle repair ever since. ABL works in partnership with insurance companies and prides itself not only in the quality of its work but in providing excellent customer service.
With recent investment and continued growth, we are looking for hard working, passionate and service driven individuals to join our Claims and Customer service team. You will join a team that are central to our business, providing a first class experience to our customers – managing inbound and outbound calls.
What can we offer you?
- Opportunity to earn more through additional incentives
- 28 days holiday (including bank holidays)
- Celebration Day (to use as you wish to celebrate a significant day in your life)
- Healthcare Cash Plan (including Gym and shopping discounts)
- Employee Assistance Programme
- Employee Pension
- Employee Engagement Budget (money to go out as a team and have fun!)
- Access to Mental Health First Aiders
- Cycle to Work Scheme
- Refer a Friend Scheme (earn £1,000 for referring people to join the team)
- Team breakfasts and lunches!
- Working as part of a fun and sociable team
What you will be doing:
- Answering incoming Customer calls, engaging with customers to provide a high quality service
- Contacting customers to arrange the booking in or collection of vehicles and allocation of courtesy cars
- Following process to load new claims into the system, in accordance with agreed SLAs
- Working with customers to obtain images to support the process of the vehicle repair
- Liaising internally with bodyshop management to ensure claims are kept up to date, communication is maintained with customers in a timely manner and appropriate documentation is kept
- Managing and escalating where relevant, any customer dissatisfaction
What we need from you:
- Experience of working in a fast paced service oriented role, ideally in a claims or contact centre background
- First class service mentality, with an understanding how to maintain customer satisfaction whilst balancing business requirements
- Self motivated and ability to use own initiative to prioritise workload and problem solve, sometimes under pressure
- Positive attitude with a flexible and resilient approach to change
- Outstanding communication skills both verbal and written
- Good level of computer skills, used to working with MS Office and claims / customer databases
- Good attention to detail and accuracy to ensure a right first time approach when keeping call notes
Contact details
Get to know some of us.
What attracts you to working with us?
The progression of the company.
What’s the most enjoyable thing about working here?
Aiming for new targets every month.
Describe your team in 3 words
Dedicated, committed and driven.
How do we show our appreciation for your hard work?
Incentives and rewards.
What advice would you give to someone thinking about joining ABL 1Touch?
Stay open minded and see the bigger picture.
What attracts you to working with us?
Location was ideal as close to home and also highest pay I’ve had in any job.
What’s the most enjoyable thing about working here?
Good working environment.
Describe your team in 3 words
Fun hard working.
How do we show our appreciation for your hard work?
Buys us lunch. So many others don’t do that.
What advice would you give to someone thinking about joining ABL 1Touch?
Be ready to work hard but also be rewarded well for it.
What attracts you to working with us?
The work life balance. I’d heard it would be very good. And in an industry where I’d got some previous experience, I wanted to expand into this repair arena. A former employee recommended I apply for the job – he gave the place positive reviews.
What’s the most enjoyable thing about working here?
I enjoy the diversity of the role, going into lots of areas, the variety; it’s an open environment for people to be themselves. The role has grown as I’d hoped it would.
Describe your team in 3 words
Confident, knowledge and energetic.
How do we show our appreciation for your hard work?
The annual pay reviews taking into account individual performance, by introducing additional benefits for employees and the engagement budget opportunities to have fun as a team.
What advice would you give to someone thinking about joining ABL 1Touch?
Apply for all the reasons in my previous answers; You get the opportunity to work for a supportive organisation and to grow your skills from other experienced team members.
What attracts you to working with us?
Reasonable hours, flexibility of time suited my needs, driving role which is what I wanted to do.
What’s the most enjoyable thing about working here?
A lot of things. The working environment, dealing with customers, helping people where I can with their vehicle. The camaraderie we have between drivers and workshop staff and even the helpful HR.
Describe your team in 3 words
Funny, helpful and good to be around. Sorry, more than three words.
How do we show our appreciation for your hard work?
Putting me through additional training for HGV licence; progression opportunity.
What advice would you give to someone thinking about joining ABL 1Touch?
Jump on because you never know what might happen.
What attracts you to working with us?
The company’s focus on quality and customer service, plus the innovative approach to automotive body repairs – more up to date and modern than the rest.
What’s the most enjoyable thing about working here?
The collaborative and supportive work environment means there’s a strong sense of family. Plenty of respect and teamwork, with everyone always willing to help each other out. The opportunities for growth and learning also convinced me.
Describe your team in 3 words
Supportive, Respectful, Empowering.
How do we show our appreciation for your hard work?
Bonuses, plenty of employee recognition and opportunities for career advancement as the business grows. Regular team-building activities, it’s not just a body shop.
What advice would you give to someone thinking about joining ABL 1Touch?
Embrace the opportunities and growth. Be ready to contribute to a team that values quality, customer service, and continuous improvement with its modern take on the automotive repair. It’s a dynamic environment rewarding dedication and teamwork. Fantastic place to work.
What attracts you to working with us?
The location, the personal growth and a positively growing company.
What’s the most enjoyable thing about working here?
Monday to Friday and being with my colleagues.
Describe your team in 3 words
Hard working individuals.
How do we show our appreciation for your hard work?
Monthly team building – the brilliant breakfast is a bonus too, it’s part of the engagement events.