Work with us

The role

The MET Technician is an integral part of our business, the main purpose of this role is;

• To ensure the repair of motor vehicles of all types is carried out to motor manufacturer industry standards or repair methods.
• To carry out such work in an efficient, safe and economical manner, ensuring the integral quality of the vehicle and its safety is maintained.
• To employ such knowledge and skills as may be required to restore vehicles to an industry recognised acceptable standard.

The role

Our Drivers are an integral part of our business, the main purpose of this role is;

• To ensure safe delivery / collection of all customers vehicles in accordance with the Driver Procedure & Responsibilities Manual and Drivers Process Manual.
• To take pride in your appearance and wear company standard uniform at all times. Take ownership in your day planning and working cost effectively and with the customer at the forefront all the time.
• Moving cars in/ out of the workshop at the start or end of the day.
• Washing customer or courtesy cars where necessary.
• Locating and moving vehicles for salvage agents.

The role

The Panel MET Technician is an integral part of our business, the main purpose of this role is;

• To ensure the repair of motor vehicles of all types is carried out to motor manufacturer industry standards or repair methods.
• To carry out such work in an efficient, safe and economical manner, ensuring the integral quality of the vehicle and its safety is maintained.
• To employ such knowledge and skills as may be required to restore vehicles to an industry recognised acceptable standard.

The role

Are you ready to make your next great move in the automotive industry?

Are you an experienced Panel Beater wanting to join a growing company?

Do you want to be part of a market leading and growing automotive business that looks after its employees?

As we continue to grow, ABL 1Touch are looking to recruit a Roaming Panel MET Technician to work between our Newcastle and Sunderland sites as well as any potential future sites we open across the North-East.

What we offer you?

• Basic salary of up to £55K, plus Team Performance bonus
• Willing to offer role based on a 4-day working week
• 28 days holiday (including bank holidays)
• Healthcare Cash Plan (including Gym and shopping discounts)
• Employee Assistance Programme
• Celebration Day (to use as you wish to celebrate a significant day in your life)
• Car Insurance discount with LV
• Employee Pension
• Employee Engagement Budget (money to go out as a team and have fun!)
• Access to Mental Health First Aiders
• Cycle to Work Scheme
• Refer a Friend Scheme (earn £1,000 for referring people to join the team)
• More benefits coming soon…..

ABL 1Touch are a market leading vehicle repair business since 1994, working in partnership with insurance companies. ABL 1Touch prides itself not only in the quality of its work but in providing excellent customer service.

As a Panel Beater, you will ensure the repair of motor vehicles of all types is carried out to motor manufacturer industry standards or repair methods.

The role

Are you an experienced Bodyshop Manager with a track record of achieving targets and a passion for delivering high – quality results?

Do you want to be part of a market leading and growing automotive business that looks after its employees?

What we offer you?

• Basic salary up to £55K, plus bonus
• 28 days holiday (including bank holidays)
• Length of service awards
• Healthcare Cash Plan (including Gym and shopping discounts)
• Employee Assistance Programme
• Celebration Day (to use as you wish to celebrate a significant day in your life)
• Car Insurance discount with LV
• Employee Pension
• Employee Engagement Budget (money to go out as a team and have fun!)
• Access to Mental Health First Aiders
• Cycle to Work Scheme
• Refer a Friend Scheme (earn £1,000 for referring people to join the team)
• More benefits coming soon…..

ABL 1Touch are a market leading vehicle repair business since 1994, working in partnership with insurance companies. ABL 1Touch prides itself not only in the quality of its work but in providing excellent customer service.

As a Bodyshop Manager, you will play the leading role in the running of our Production Workshop, overseeing site and employee performance, safety, quality and customer service. You will ensure that policy and process is followed, and consistency maintained across all workshop operations and that a safe working environment is operated and maintained at all times.

The role

Are you an experienced Assistant Bodyshop Manager within Automotive industry?

Do you want to be part of a market leading and growing automotive business that looks after its employees?

What we offer you?

• Basic salary of up to £40K, plus Team Performance bonus
• 28 days holiday (including bank holidays)
• Healthcare Cash Plan (including Gym and shopping discounts)
• Employee Assistance Programme
• Celebration Day (to use as you wish to celebrate a significant day in your life)
• Car Insurance discount with LV
• Employee Pension
• Employee Engagement Budget (money to go out as a team and have fun!)
• Access to Mental Health First Aiders
• Cycle to Work Scheme
• Refer a Friend Scheme (earn £1,000 for referring people to join the team)
• More benefits coming soon…..

As an Assistant Bodyshop Manager, you will play an integral part in supporting the Bodyshop Manager in the efficient running of the workshop, by being the sole point of contact for the customer during the repair of their car.

Responsibilities of an Assistant Bodyshop Manager will include:

• Greet customers in a professional manner, check in the customer’s car and hand over the courtesy cars and complete all necessary documents
• Discuss with the customers what repairs we intend to carry out, set the customers’ expectations correctly, advise ECD. Listen to the customers’ requirements and concerns
• Work with the Bodyshop Manager to ensure the customers’ expectations are met and the preferred communication method is adhered to
• Ensure the customers’ expectations are communicated effectively with the production team and the preferred communication method is logged and adhered to
• Assist the central function’s day to day running of the transport function at site, ensuring the drivers conduct their duties effectively, have all uniform and equipment required and ensure an excellent customer service experience is maintained
• Create an iimage job card and ensure the parts ordering process is followed correctly
• Ensure all invoices are correctly uploaded onto iimage
• Proactively communicate the customer throughout the repair process and ensure any dissatisfaction is identified and resolved
• Continually check progress advise the customer of any changes of ECD immediately
• Ensure a good understanding of Service Level Agreements with current insurance partners to meet expectations
• Ensure the customer’s excess is collected and any other applicable charges and record accurately all required accounting paperwork
• Final QC, ensuring we repair the vehicle once before leaving site.
• Ensure workshop documentation is accurate and comprehensive
• Support the Production Manager in monitoring, maintaining and improving safety and quality standards, ensuring they are at the heart of everything
• Encourage customers to leave positive reviews across various platforms (insurer, google, trustpilot) to deliver NPS and CSI targets
• Work in partnership with central functions to ensure a strong understanding or process
• Assist the central function’s day to day running of the transport function at site, ensuring the drivers conduct their duties effectively, have all uniform and equipment required and ensure an excellent customer service experience is maintained.

Skills and experience required as an Assistant Bodyshop Manager:

• Previous experience in a team lead, supervisory or customer service focused role ideally within the automotive industry
• A proactive and customer focused individual eager to get things right first time and ensure a positive customer experience
• Strong communication (verbal and written), interpersonal and team working skills
• Flexible and adaptable to changing demands
• Strong organisational skills with an eye for process
• Good IT skills and able to learn new systems and databases quickly
• Have technical skills, knowledge and experience of body and paint repair in the retail motor industry

Joining our team at ABL 1Touch means becoming part of a dynamic organisation that values its employees and provides opportunities for professional growth. We offer a competitive salary, benefits package, and a supportive work environment.

The role

Are you ready to make your next great move in the automotive industry? Are you an experience Multi Skilled Technician wanting to join a growing company?

Do you want to be part of a market leading and growing automotive business that looks after its employees?

What can we offer you?

• OTE up to £55K per annum
• Team Bonus
• 28 days holiday (including bank holidays)
• Length of service awards
• Healthcare Cash Plan (including Gym and shopping discounts)
• Employee Assistance Programme
• Celebration Day (to use as you wish to celebrate a significant day in your life)
• Car Insurance discount with LV
• Employee Pension
• Employee Engagement Budget (money to go out as a team and have fun!)
• Access to Mental Health First Aiders
• Cycle to Work Scheme
• Refer a Friend Scheme (earn £1,000 for referring people to join the team)
• More benefits coming soon.

ABL 1Touch are a market leading vehicle repair business since 1994, working in partnership with insurance companies. ABL 1Touch prides itself not only in the quality of its work but in providing excellent customer service.

As a Multi Skilled Vehicle Repair Technician, you will undertake all tasks within the repair identified within a controlled period of time allowing better workflow within the workshop.

The role

The Prep Paint Technician is an integral part of our business, the main purpose of this role is;

• To ensure the repair of motor vehicles of all types is carried out to motor manufacturer industry standards or repair methods.
• To carry out such work in an efficient, safe and economical manner, ensuring the integral quality of the vehicle and its safety is maintained.
• To employ such knowledge and skills as may be required to restore vehicles to an industry recognised acceptable standard.

The role

Do you have experience with vehicle preparation and polishing in a Bodyshop environment?

Do you want to be part of a market leading and growing automotive business that looks after its employees?

What can we offer you?

• up to £33K per annum plus team bonus
• 28 days holiday (including bank holidays)
• Length of service awards
• Healthcare Cash Plan (including Gym and shopping discounts)
• Employee Assistance Programme
• Celebration Day (to use as you wish to celebrate a significant day in your life)
• Car Insurance discount with LV
• Employee Pension
• Employee Engagement Budget (money to go out as a team and have fun!)
• Access to Mental Health First Aiders
• Cycle to Work Scheme
• Refer a Friend Scheme (earn £1,000 for referring people to join the team)
• More benefits coming soon…..

ABL 1Touch are a market leading vehicle repair business since 1994, working in partnership with insurance companies. ABL 1Touch prides itself not only in the quality of its work but in providing excellent customer service.

As we continue to grow, ABL 1Touch are looking to recruit a Vehicle Prep Polisher to join their Team based in Aylesford.

As a Vehicle Prep Polisher, you will play a crucial role in preparing vehicles for the painting process. Your main responsibility will be to ensure that the cars are thoroughly prepped and free of any imperfections in the paintwork before they are handed over to the painter. This includes prepping, polishing, and inspecting vehicles to ensure a flawless finish.

The role

Are you an experienced Workshop Controller within Automotive industry?

Do you want to be part of a market leading and growing automotive business that looks after its employees?

What can we offer you?

• up to £50K per annum plus team bonus
• 28 days holiday (including bank holidays)
• Length of service awards
• Healthcare Cash Plan (including Gym and shopping discounts)
• Employee Assistance Programme
• Celebration Day (to use as you wish to celebrate a significant day in your life)
• Car Insurance discount with LV
• Employee Pension
• Employee Engagement Budget (money to go out as a team and have fun!)
• Access to Mental Health First Aiders
• Cycle to Work Scheme
• Refer a Friend Scheme (earn £1,000 for referring people to join the team)
• More benefits coming soon.

ABL 1Touch are a market leading vehicle repair business since 1994, working in partnership with insurance companies. ABL 1Touch prides itself not only in the quality of its work but in providing excellent customer service.

As a Workshop Controller, you will assist the daily operation on the workshop and its various components ensuring compliance with company policies and procedures. You will monitor and control use of all workshop resources to ensure maximum impact on quality of work.

The role

We are looking for a motivated and professional Vehicle Damage Assessor (internally known as Central Engineer) who prides themselves on exceeding customer expectations and delivering the required financial performance.

Main Job Purpose

• To ensure the efficient and profitable costing of each repair
• To produce timely and accurate invoices and estimates of each repair to meet key to key and lifecycle target requirement. – timescale etc.
• To maintain effective control of invoicing costs in line with partners budget objectives
• To support each site, wherever necessary, to ensure smooth site level operation and maintain high customer service (total loss’s, estimates etc)
• To carry out initial parts assessments (IPA’s) to reduce key to key & lifecycle times and maintain high customer service
• Responsible for ensuring all repair methodology is in line with BS10125 standards
• To comply with any reasonable directive from the management team
• To identify cases that have not complied with ABL ethos and cases that have shown loss of profit and feed back to management
• To support with quality of repair complaints where necessary
• To identify and handle any total loss cases as applicable to SLA requirements

Who we are looking for

• Technical skills, knowledge and experience of body and paint repair in the retail Accident and Repair industry
• Technical and estimating experience
• To attain ATA accreditation if required by the company
• Knowledge of current estimating systems i.e. Audatex, Glassmatix
• Knowledge of E-scribe, Glass’s evaluator, Ezi methods or other
• Good negotiation skills
• Audatex Gold annual training

Personal Attributes

• Team Player
• Use initiative, be flexible and have a can-do attitude
• Cultural and organisational insight
• Adaptable and tenacious with the stamina required to follow through
• Takes responsibility for own actions
• Innovative approach
• Takes pride in doing the right thing in line with company culture
• Honesty

The role

Are you ready to make your next great move in the automotive industry?

Do you have a background within a vehicle repair & damage assessment?

Do you want to be part of a market leading and growing automotive business that looks after its employees?

As a Vehicle Damage Assessor, you will produce accurate invoices and estimates to meet all required SLA Cost Control, to maintain effective control of estimating costs in line with budget objectives.

What can we offer you?

• Up to £40K per annum plus team bonus
• 28 days holiday (including bank holidays)
• Healthcare Cash Plan (including Gym and shopping discounts)
• Employee Assistance Programme
• Celebration Day (to use as you wish to celebrate a significant day in your life)
• Car Insurance discount with LV
• Employee Pension
• Employee Engagement Budget (money to go out as a team and have fun!)
• Access to Mental Health First Aiders
• Cycle to Work Scheme
• Refer a Friend Scheme (earn £1,000 for referring people to join the team)
• More benefits coming soon…..

The role

Are you ready to make your next great move in the automotive industry? Do you have previous experience with automotive parts sales?

Do you want to be part of a market leading and growing automotive business that looks after its employees?

What can we offer you?

• A salary of up to £34K per annum
• Length of service awards
• Healthcare Cash Plan (including Gym and shopping discounts)
• Employee Assistance Programme
• 28 days holiday (including bank holidays)
• Celebration Day (to use as you wish to celebrate a significant day in your life)
• Car Insurance discount with LV
• Employee Pension
• Employee Engagement Budget (money to go out as a team and have fun!)
• Access to Mental Health First Aiders
• Cycle to Work Scheme
• Refer a Friend Scheme (earn £1,000 for referring people to join the team)
• More benefits coming soon…..

As a Parts Advisor, you will play a crucial role in our company’s success by providing exceptional customer service and expertise in parts and accessories. You will be responsible for identifying, sourcing, and ordering the correct parts for their vehicles, as well as maintaining accurate inventory records. This role requires strong organisational skills, a passion for the automotive industry, and a dedication to meeting customer needs.

Responsibilities of a Parts Advisor will include:

• Review and order parts based on workshop assessments in a timely manner
• Utilise computer systems and parts catalogues to identify and locate required parts
• Process invoice transactions accurately and efficiently
• Handle parts returns to ensure all credits are accounted for
• Maintain accurate records of parts transactions and inventory levels
• Budget / profitability management
• Collaborate with service technicians and other team members to ensure timely and accurate fulfilment of orders
• Stay updated on new parts, accessories, and industry trends through continuous learning

Skills and experience required as a Parts Advisor:

• Previous experience in automotive parts sales, dealership environment, or related field is preferred.
• Strong customer service and interpersonal skills with the ability to build rapport and maintain relationships with customers / internal stakeholders
• Proficient computer skills and experience with parts catalogue software and inventory management systems
• Detail-oriented with excellent organisational and time management skills
• Ability to work independently and as part of a team in a fast-paced environment
• Strong problem-solving skills and ability to think on your feet
• Willingness to continuously update knowledge of automotive parts and industry trends.

Joining our team at ABL 1Touch means becoming part of a dynamic organisation that values its employees and provides opportunities for professional growth. We offer a competitive salary, benefits package, and a supportive work environment.

The role

Salary up to 60k plus bonus and benefits

We are looking for a meticulous and experienced Qualified Financial Accountant to support the Group Financial Controller in managing financial transactions, preparing reports, and ensuring compliance, integrity and reliability of our financial data. You will prepare accurate financial statements and reports, oversee month-end and year-end closing processes and maintain robust financial systems.

You will also work closely with senior management and various departments to analyse financial performance, identify trends, and provide recommendations for improvement. This role will participate in budget preparation, cashflow forecasting and be involved in ongoing system and process improvements.

You will need to be able to be in the Reigate office 3 – 4 days per week during onboarding and then this could transition to 2 – 3 days per week.

What we need you to do:

• Support the Group Financial Controller in delivering accurate month-end and year-end reports
• Lead the monthly close process delivering timely and accurate management accounts.
• Prepare and review critical reconciliations and profit & loss analyses.
• Ensure balance sheet reconciliations are prepared on a monthly basis, all balances are correct, and differences are investigated.
• VAT Returns: Responsibility for preparation, review and submission of VAT returns in addition to addressing and VAT queries.
• Work with the Group Financial Controller on any other compliance submissions
• Oversee accurate and appropriate recording and analysis of revenues and expenses
• Work with the management Accountant and Senior Management Accountant to ensure all overhead costs are accounted for.
• Support the preparation and development of budgets, forecasts and cashflow
• Collaborate with the HR team to ensure the smooth delivery of payroll each month through an outsourced service
• Maintain monthly PSA reports and prepare the annual PSA calculation for submission to HMRC
• Work closely with the auditors to provide documentation whilst coordinating and overseeing the external audit process, managing the response the queries
• Maintain the Fixed Assets Register and collaborate on new additions or disposals in line with company policies
• Ensure robust financial control and processes are in place and adhered too as well as meeting financial reporting deadlines with accurate information
• Maintain knowledge and awareness of financial developments and accounting best practice to ensure compliance

What we need from you:

• Qualified accountant (ACCA or CIMA) with relevant experience in financial accounting
• Experience working as part of a large finance team in an operationally driven, fast paced business, coupled with team management experience
• Good problem solving skills with a collaborative approach to make sure the relevant stakeholders are involved at the right time
• Strong understanding of UK accounting standards and financial regulations
• Proven experience in preparing financial statements and reports on time and to a high degree of accuracy
• Ability to communicate financial information clearly and effectively, to financial and non financial stakeholders
• Superb attention to detail, even when under pressure
• Proficient in the use of systems including MS Office (Outlook, Word, PowerPoint & Excel) – advanced skills in Excel in particular. Knowledge of Netsuite an advantage

The role

This role is ideal for a candidate who is looking to get into the accounting profession or in the early stages of their career and is enthusiastic and eager to learn. Experience in payables is not required however an understanding of basic bookkeeping would be beneficial.

What you will do:

• Supplier Ledgers – Authorisation and posting of purchase invoices monthly
  • Reconciliation with supplier statements
  • Monthly payment runs (supported by remittance slips)
  • Filing of purchase invoices

• Responding to internal inquiries
• Managing supplier ledgers making sure there are no old outstanding items
• Liaising with suppliers and the central parts/claims teams
• Ad-hoc – Adding purchase invoices onto I-Image / banking and other analysis when needed
  

What you’ll bring:

• Good organisation skills
• Good Excel and analytical skills
• Strong Communication skills
• Accuracy and attention to detail
• Proven ability to effectively manage a varied and busy workload and to meet deadlines
• Ability to develop and maintain excellent professional working relationships with people at all levels across the company and externally

 Personal Attributes: 

• Team Player
• Be flexible and have a can-do attitude
• Adaptable and tenacious with the stamina required to follow through
• Takes responsibility for own actions
• Innovative approach
• Takes pride in doing the right thing in line with company culture
• Honesty

The role

Salary up to 40k plus bonus and benefits

We are looking for an Accounts Payable Team Leader to develop and maintain a well-organised Accounts Payable function. This role will be critical to ensuring adequate controls and quality checks are in place and maintaining high standards.

The ideal candidate will be self motivated, with fantastic attention to detail and great communication skills.

You will need to be able to be in the Reigate office 3 – 4 days per week during onboarding and then this could transition to 2 – 3 days per week.

What we need you to do:

• Lead and develop a team of Accounts Assistants
• Develop strong controls and quality checks to ensure compliance and drive high standards
• Oversee the timely and accurate processing of invoices and reconciliation processes, ensuring all invoices are validated and coded correctly
• Prepare and review payment runs and direct debits and oversee these to completion,
• Act as a point of escalation for supplier payment related queries, ensuring any issues are raised with the relevant management to avoid disruption in supplier services
• Identify and implement process improvements that drive efficiencies and enhance job satisfaction
• Work collaboratively with other departments to ensure a strong understanding of the impact of the AP process on the effective running of the business
• Ensure compliance with accounting and finance practices and company policies
• Support Finance Management and Leadership by providing ad-hoc financial, business, and strategic insight

What we need from you:

• Previous experience in a team lead or supervisory role in a Finance team
• Strong communication and interpersonal skills, with the ability to develop rapport with stakeholders quickly
• Confidence to be able to escalate, challenge and drive change and improvement
• Self motivated with the ability to identify what needs to be done when and to adequately prioritise
• Solid technical understanding of the AP process and general financial / accounting principles
• Detailed excel experience and good knowledge of accounting software
• Strong ethical standards and high levels of integrity

The role

Salary up to 60k plus bonus and benefits

We’re looking for an experienced and knowledgeable Senior Management accountant to take responsibility for the production of management accounts and oversee management reporting that enables the business to make commercially sound decisions.

You will partner with all areas of the finance team and work closely with the FP&A team to ensure data is accurate and relevant.

The ideal candidate will be self motivated, with fantastic attention to detail and great communication skills.

You will need to be able to be in the Reigate office 3 – 4 days per week during onboarding and then this could transition to 2 – 3 days per week.

What we need you to do:

• Lead and oversee the production of monthly accounts and associated management information reporting, including P&L’s and KPI’s, ensuring insightful and accurate information on business performance
• Continuously seek to improve quality (presentation, accuracy, and coverage) of financial information and improve efficiency of the finance team
• Produce monthly and quarterly cost reports and analyse results to identify trends and variances, variance to budget and work with budget holders to understand.
• Seek to optimise the cost base and proactive challenge to budget holders with sharing of insights and knowledge
• Responsible for the balance sheet, including financial transactions, reconciliations, and VAT as well as all statutory, investor and regulatory returns
• Work with FP&A team on producing the annual financial budget and cash flow forecast
• Liaise with external auditors to ensure that financial accounts meet regulatory guidelines for year-end audit
• Maintain knowledge and awareness of financial developments and accounting best practice to ensure compliance
• Ensure that all financial accounting systems are ‘fit for purpose’ and provide up to date and accurate information
• Lead and develop management accounts finance team members, ensuring there is clear deliverables, responsibility, and accountability
• Support Finance Management and Leadership by providing ad-hoc financial, business, and strategic insight

What we need from you:

• Qualified accountant (ACA, ACCA or CIMA), with Management accounting experience
• An eye for detail and a passion for producing quality work with personal accountability
• Strong organisational skills with good time management and ability to prioritise and work under pressure
• Strong technical capabilities in respect of operational finance, well versed in finance business processes (AP, AR etc) and accounting packages
• Highly analytical and able to work with large data sets, identifying trends and information quickly to provide recommendations / solutions
• Excellent interpersonal and communication skills, with a strong verbal and written ability
• Competent in the use of systems including MS Office (Outlook, Word, PowerPoint & Excel) – advanced skills in Excel in particular

The role

Competitive salary

Working hours are 8am – 5pm or 9am – 6pm, with 1 in 3 Saturdays.

Do you have a passion for delivering first class customer service?

Are you a logical thinker with the ability to follow process in a methodical manner?

Are you able to remain calm and adapt in changing circumstances?

About Us

ABL was established in 1994 and has remained a leader in the field of vehicle repair ever since. ABL works in partnership with insurance companies and prides itself not only in the quality of its work but in providing excellent customer service.

With recent investment and continued growth, we are looking for hard working, passionate and service driven individuals to join our Claims and Customer service team. You will join a team that are central to our business, providing a first class experience to our customers – managing inbound and outbound calls.

What can we offer you?  

• Opportunity to earn more through additional incentives
• 28 days holiday (including bank holidays)
• Celebration Day (to use as you wish to celebrate a significant day in your life)
• Healthcare Cash Plan (including Gym and shopping discounts)
• Employee Assistance Programme
• Employee Pension
• Employee Engagement Budget (money to go out as a team and have fun!)
• Access to Mental Health First Aiders
• Cycle to Work Scheme
• Refer a Friend Scheme (earn £1,000 for referring people to join the team)
• Team breakfasts and lunches!
• Working as part of a fun and sociable team

What you will be doing:

• Answering incoming Customer calls, engaging with customers to provide a high quality service
• Contacting customers to arrange the booking in or collection of vehicles and allocation of courtesy cars
• Following process to load new claims into the system, in accordance with agreed SLAs
• Working with customers to obtain images to support the process of the vehicle repair
• Liaising internally with bodyshop management to ensure claims are kept up to date, communication is maintained with customers in a timely manner and appropriate documentation is kept
• Managing and escalating where relevant, any customer dissatisfaction

What we need from you:

• Experience of working in a fast paced service oriented role, ideally in a claims or contact centre background
• First class service mentality, with an understanding how to maintain customer satisfaction whilst balancing business requirements
• Self motivated and ability to use own initiative to prioritise workload and problem solve, sometimes under pressure
• Positive attitude with a flexible and resilient approach to change
• Outstanding communication skills both verbal and written
• Good level of computer skills, used to working with MS Office and claims / customer databases
• Good attention to detail and accuracy to ensure a right first time approach when keeping call notes