We’re always eager to connect with talented people, if you can’t see a role suited to you, feel free to get in touch.
We are an employer with values created by our employees. We want the best talent the industry can offer and we want to provide a bright, sustainable future.
Take a look at what ABL 1Touch has to offer you.
Current vacancies
MET Technicians
MET Technicians
Our Company has grown significantly over the last few years and with our continued success we are planning on further expansion. Due to this sustained growth we are looking for a passionate dynamic individual who is driven and would love to join our fast-paced team.
The role
The MET Technician is an integral part of our business, the main purpose of this role is;
- To ensure the repair of motor vehicles of all types is carried out to motor manufacturer industry standards or repair methods.
- To carry out such work in an efficient, safe and economical manner, ensuring the integral quality of the vehicle and its safety is maintained.
- To employ such knowledge and skills as may be required to restore vehicles to an industry recognised acceptable standard.
Key responsibilities
- To observe, recognise and report on vehicle structure and paintwork.
- To ensure that vehicles comply with safety standards when returned to customers, or that faults have been reported and noted on the job card.
- Removal and safe storage of vehicle components, fluids and gases as directed by work order.
- Removal and safe disposal of vehicle components and fluids as directed by work order.
- Re-assemble vehicles after repair in a safe and competent manner paying focused attention to quality and checking panel alignment noting all red readings on the job card.
- 4 wheel alignment as directed by work order.
- Quality control of all repairs, with final stage sign off and ATA Signature, noting all non stripped items on the job card.
- To report all faults, defects noticed whilst working on vehicles.
- To actively make sure the repair method is in the job pack and is fully read, understood (e-scribe, manufacturer or other source) and displayed with the vehicle at all times.
- Check Vehicle for warning lights / safety checks, beam setting completed and logged, raise awareness and note on job card.
- All mechanical work completed in accordance to the agreed specification.
Contact details
Drivers
Drivers
Our Company has grown significantly over the last few years and with our continued success we are planning on further expansion. Due to this sustained growth we are looking for a passionate dynamic individual who is driven and would love to join our fast-paced team.
The role
Our Drivers are an integral part of our business, the main purpose of this role is;
- To ensure safe delivery / collection of all customers vehicles in accordance with the Driver Procedure & Responsibilities Manual and Drivers Process Manual.
- To take pride in your appearance and wear company standard uniform at all times. Take ownership in your day planning and working cost effectively and with the customer at the forefront all the time.
- Moving cars in/ out of the workshop at the start or end of the day.
- Washing customer or courtesy cars where necessary.
- Locating and moving vehicles for salvage agents.
Key responsibilities
- To ensure safe delivery / collection of all customers vehicles. Ensure you contact every customer before arrival.
- Complete all Job Pack paperwork neatly and legibly and obtain signatures where required.
- Mark all damage on vehicle with chalk pen before taking images.
- Ensure Customer Vehicle Condition Report is complete in addition to any images taken before passing to Estimators.
- Follow all procedures within the Drivers Procedure and Process Manuals.
- To comply with the Drivers Tacho Break Regulation 2009 (if applicable).
- Policy Excess, VAT Bills and Private Quotes – ensure payment has been taken before leaving site – if payment has not been paid, query with the Transport Manager.
- Ensure courtesy cars are up to standard and safe for customer use. Report any defects or damage to Transport Manager immediately.
- Ensure you follow the correct procedure when dealing with customer complaints.
Contact details
Panel MET Technicians
Panel MET Technicians
Our Company has grown significantly over the last few years and with our continued success we are planning on further expansion. Due to this sustained growth we are looking for a passionate dynamic individual who is driven and would love to join our fast-paced team.
The role
The Panel MET Technician is an integral part of our business, the main purpose of this role is;
- To ensure the repair of motor vehicles of all types is carried out to motor manufacturer industry standards or repair methods.
- To carry out such work in an efficient, safe and economical manner, ensuring the integral quality of the vehicle and its safety is maintained.
- To employ such knowledge and skills as may be required to restore vehicles to an industry recognised acceptable standard.
Key responsibilities
- To observe, recognise and report on vehicle structure and paintwork.
- To ensure that vehicles comply with safety standards when returned to customers, or that faults have been reported and noted on the job card.
- Removal and safe storage of vehicle components, fluids and gases as directed by work order.
- Removal and safe disposal of vehicle components and fluids as directed by work order.
- Quality control of all repairs, with final stage sign off.
- To report all faults, defects noticed whilst working on vehicles not apparent before dismantling.
- To actively make sure the repair method is in the job pack and is fully read, understood (e-scribe, manufacturer or other source) and displayed with the vehicle at all times.
- It is also your duty to sign off the QC section of the Repair Inspection sheet at your and other operatives relevant repair stage.
- Panel alignment and adjacent components.
- Filler repairs & finished correctly in P180 and pinholes are checked.
- Underseal, weld through primers, anti corrosion measures are complete before next stage.
- Strip & refit where necessary including adjustment and panel alignment.
- Report any defects or damage linked to associated job but not down for repair.
Contact details
Roaming Panel MET Technician
Roaming Panel MET Technician
Joining our team at ABL 1Touch means becoming part of a dynamic organisation that values its employees and provides opportunities for professional growth. We offer a competitive salary, benefits package, and a supportive work environment.
The role
Are you ready to make your next great move in the automotive industry?
Are you an experienced Panel Beater wanting to join a growing company?
Do you want to be part of a market leading and growing automotive business that looks after its employees?
As we continue to grow, ABL 1Touch are looking to recruit a Roaming Panel MET Technician to work between our Newcastle and Sunderland sites as well as any potential future sites we open across the North-East.
What we offer you?
- Basic salary of up to £55K, plus Team Performance bonus
- Willing to offer role based on a 4-day working week
- 28 days holiday (including bank holidays)
- Healthcare Cash Plan (including Gym and shopping discounts)
- Employee Assistance Programme
- Celebration Day (to use as you wish to celebrate a significant day in your life)
- Car Insurance discount with LV
- Employee Pension
- Employee Engagement Budget (money to go out as a team and have fun!)
- Access to Mental Health First Aiders
- Cycle to Work Scheme
- Refer a Friend Scheme (earn £1,000 for referring people to join the team)
- More benefits coming soon…..
ABL 1Touch are a market leading vehicle repair business since 1994, working in partnership with insurance companies. ABL 1Touch prides itself not only in the quality of its work but in providing excellent customer service.
As a Panel Beater, you will ensure the repair of motor vehicles of all types is carried out to motor manufacturer industry standards or repair methods.
Key responsibilities
- Strip & refit where necessary including adjustment and panel alignment.
- Report any defects or damage linked to associated job but not down for repair.
- Observe, recognise and report on vehicle structure and paintwork.
- Ensure that vehicles comply with safety standards when returned to customers, or that faults have been reported and noted on the job card.
- Removal and safe storage of vehicle components, fluids and gases as directed by work order.
- Removal and safe disposal of vehicle components and fluids as directed by work order.
- Quality control of all repairs, with final stage sign off.
- Report all faults, defects noticed whilst working on vehicles not apparent before dismantling.
- Take care of equipment, special tools, personal tools and report any faulty equipment to your line manager.
- Actively make sure the repair method is in the job pack and is fully read, understood (e-scribe, manufacturer or other source) and displayed with the vehicle at all times.
- It is also your duty to sign off the QC section of the Repair Inspection sheet at your and other operatives relevant repair stage.
- Ensure seat covers & foot mats are in place on all vehicles being worked on and soft top vehicles are protected.
- Panel alignment and adjacent components.
- Filler repairs & finished correctly in P180 and pinholes are checked.
- Underseal, weld through primers, anti-corrosion measures are complete before next stage.
Skills and experience required
- Previous experience in a similar role
- Motor manufacturer’s qualifications and experience
- Undertake training courses as required
- Driving licence
- Current AOM009 welding certificate or BS equivalent
- Training in mig braze, spot welding, rivet and bonding, high strength and Boron steel awareness.
- Light MET qualification linked to ATA
- Bonding certification
- Full UK Driving licence
- Team Player who uses initiative, be flexible and have a can-do attitude
- Cultural and organisational insight and takes responsibility for own actions
Contact details
Bodyshop Manager
Bodyshop Manager
Our Company has grown significantly over the last few years and with our continued success we are planning on further expansion. Due to this sustained growth we are looking for a passionate dynamic individual who is driven and would love to join our fast-paced team.
Joining our team at ABL 1Touch means becoming part of a dynamic organisation that values its employees and provides opportunities for professional growth. We offer a competitive salary, benefits package, and a supportive work environment.
The role
Are you an experienced Bodyshop Manager with a track record of achieving targets and a passion for delivering high – quality results?
Do you want to be part of a market leading and growing automotive business that looks after its employees?
What we offer you?
- Basic salary up to £55K, plus bonus
- 28 days holiday (including bank holidays)
- Length of service awards
- Healthcare Cash Plan (including Gym and shopping discounts)
- Employee Assistance Programme
- Celebration Day (to use as you wish to celebrate a significant day in your life)
- Car Insurance discount with LV
- Employee Pension
- Employee Engagement Budget (money to go out as a team and have fun!)
- Access to Mental Health First Aiders
- Cycle to Work Scheme
- Refer a Friend Scheme (earn £1,000 for referring people to join the team)
- More benefits coming soon…..
ABL 1Touch are a market leading vehicle repair business since 1994, working in partnership with insurance companies. ABL 1Touch prides itself not only in the quality of its work but in providing excellent customer service.
As a Bodyshop Manager, you will play the leading role in the running of our Production Workshop, overseeing site and employee performance, safety, quality and customer service. You will ensure that policy and process is followed, and consistency maintained across all workshop operations and that a safe working environment is operated and maintained at all times.
Key responsibilities
- Productivity of workshop
- Maintaining level of quality, including Quality control
- Ensuring that all required documentation including check sheets are completed comprehensively
- Communication with Production Director on constraints to productivity and maintenance
- High levels of housekeeping maintained
- Statutory requirements fulfilled by operators (health and safety, COSHH etc.)
- Insurance company requirements are maintained
- Ensure non-productive time kept to a minimum
- Productivity targets achieved
Skills and experience required
- Previous experience as a site / Bodyshop in the automotive industry
- Minimum of 5 years’ experience in the Body repair of motor vehicles environment
- Strong people management experience, with the ability to lead a team to deliver results
- Motor manufacturer qualifications and experience and an understanding of modern repair processes and techniques
- Pro-active approach to managing the customer journey – customer focused and eager to get it right first time
- Strong communication and interpersonal skills
- Well organised with an ability to multi-task and manage a varied workload
- Good attention to detail and comfortable using MS office
- Strong planning and time management skills with the ability to work to deadlines
- Upbeat and friendly personality
- Technical skills, knowledge and experience of body and paint repair in the retail motor industry
Contact details
Assistant Bodyshop Manager
Assistant Bodyshop Manager
ABL 1Touch are a market leading vehicle repair business since 1994, working in partnership with insurance companies. ABL 1Touch prides itself not only in the quality of its work but in providing excellent customer service.
As we continue to grow, ABL 1Touch are looking to recruit an Assistant Bodyshop Manager to join our Team.
The role
Are you an experienced Assistant Bodyshop Manager within Automotive industry?
Do you want to be part of a market leading and growing automotive business that looks after its employees?
What we offer you?
- Basic salary of up to £40K, plus Team Performance bonus
- 28 days holiday (including bank holidays)
- Healthcare Cash Plan (including Gym and shopping discounts)
- Employee Assistance Programme
- Celebration Day (to use as you wish to celebrate a significant day in your life)
- Car Insurance discount with LV
- Employee Pension
- Employee Engagement Budget (money to go out as a team and have fun!)
- Access to Mental Health First Aiders
- Cycle to Work Scheme
- Refer a Friend Scheme (earn £1,000 for referring people to join the team)
- More benefits coming soon…..
As an Assistant Bodyshop Manager, you will play an integral part in supporting the Bodyshop Manager in the efficient running of the workshop, by being the sole point of contact for the customer during the repair of their car.
Responsibilities of an Assistant Bodyshop Manager will include:
- Greet customers in a professional manner, check in the customer’s car and hand over the courtesy cars and complete all necessary documents
- Discuss with the customers what repairs we intend to carry out, set the customers’ expectations correctly, advise ECD. Listen to the customers’ requirements and concerns
- Work with the Bodyshop Manager to ensure the customers’ expectations are met and the preferred communication method is adhered to
- Ensure the customers’ expectations are communicated effectively with the production team and the preferred communication method is logged and adhered to
- Assist the central function’s day to day running of the transport function at site, ensuring the drivers conduct their duties effectively, have all uniform and equipment required and ensure an excellent customer service experience is maintained
- Create an iimage job card and ensure the parts ordering process is followed correctly
- Ensure all invoices are correctly uploaded onto iimage
- Proactively communicate the customer throughout the repair process and ensure any dissatisfaction is identified and resolved
- Continually check progress advise the customer of any changes of ECD immediately
- Ensure a good understanding of Service Level Agreements with current insurance partners to meet expectations
- Ensure the customer’s excess is collected and any other applicable charges and record accurately all required accounting paperwork
- Final QC, ensuring we repair the vehicle once before leaving site.
- Ensure workshop documentation is accurate and comprehensive
- Support the Production Manager in monitoring, maintaining and improving safety and quality standards, ensuring they are at the heart of everything
- Encourage customers to leave positive reviews across various platforms (insurer, google, trustpilot) to deliver NPS and CSI targets
- Work in partnership with central functions to ensure a strong understanding or process
- Assist the central function’s day to day running of the transport function at site, ensuring the drivers conduct their duties effectively, have all uniform and equipment required and ensure an excellent customer service experience is maintained.
Skills and experience required as an Assistant Bodyshop Manager:
- Previous experience in a team lead, supervisory or customer service focused role ideally within the automotive industry
- A proactive and customer focused individual eager to get things right first time and ensure a positive customer experience
- Strong communication (verbal and written), interpersonal and team working skills
- Flexible and adaptable to changing demands
- Strong organisational skills with an eye for process
- Good IT skills and able to learn new systems and databases quickly
- Have technical skills, knowledge and experience of body and paint repair in the retail motor industry
Joining our team at ABL 1Touch means becoming part of a dynamic organisation that values its employees and provides opportunities for professional growth. We offer a competitive salary, benefits package, and a supportive work environment.
Contact details
1Touch Technician
1Touch Technician
Our Company has grown significantly over the last few years and with our continued success we are planning on further expansion. Due to this sustained growth we are looking for a passionate dynamic individual who is driven and would love to join our fast-paced team.
Joining our team at ABL 1Touch means becoming part of a dynamic organisation that values its employees and provides opportunities for professional growth. We offer a competitive salary, benefits package, and a supportive work environment.
The role
Are you ready to make your next great move in the automotive industry? Are you an experience Multi Skilled Technician wanting to join a growing company?
Do you want to be part of a market leading and growing automotive business that looks after its employees?
What can we offer you?
- OTE up to £55K per annum
- Team Bonus
- 28 days holiday (including bank holidays)
- Length of service awards
- Healthcare Cash Plan (including Gym and shopping discounts)
- Employee Assistance Programme
- Celebration Day (to use as you wish to celebrate a significant day in your life)
- Car Insurance discount with LV
- Employee Pension
- Employee Engagement Budget (money to go out as a team and have fun!)
- Access to Mental Health First Aiders
- Cycle to Work Scheme
- Refer a Friend Scheme (earn £1,000 for referring people to join the team)
- More benefits coming soon.
ABL 1Touch are a market leading vehicle repair business since 1994, working in partnership with insurance companies. ABL 1Touch prides itself not only in the quality of its work but in providing excellent customer service.
As a Multi Skilled Vehicle Repair Technician, you will undertake all tasks within the repair identified within a controlled period of time allowing better workflow within the workshop.
Key responsibilities
- Observe, recognise and report on vehicle structure and paintwork.
- Ensure that vehicles comply with safety standards when returned to customers, or that faults have been reported and noted on the job card.
- Removal and safe storage of vehicle components, fluids and gases as directed by work order.
- Removal and safe disposal of vehicle components and fluids as directed by work order.
- Quality control of all repairs, with final stage sign off.
- Report all faults, defects noticed whilst working on vehicles.
- Take care of equipment, special tools, personal tools and report any faulty equipment to your line manager.
- Actively make sure the repair method is in the job pack and is fully read, understood (e-scribe, manufacturer or other source) and displayed with the vehicle at all times.
- Replacement of all new bolted panels as directed by work order – paying attention to specified repair methods order.
- Repair of damaged panels to include filler work ready for preparation for paint.
- Paint repair – to be able to accurately use paint mixing schemes, computerised scales, spray booths and drying lamps.
- Preparation of repaired areas as directed by work order, in readiness for application of topcoat.
- Application of topcoat to manufacturer’s specification.
- Flat and polish to high standard as and when required
- Ensure PAS125 / Health & Safety processes are adhered to
- Accurately document and identify all components, materials and consumables used.
- Protect customers vehicles with covers and dust sheets etc.
- Safeguard the customers’ vehicle and contents whilst being repaired.
- Sign off QC sheet as per documented process and get the ATA of each department to counter sign if audited under BSI current standards.
Skills and experience required
- Minimum of 5 years’ experience in the Body repair of motor vehicles (Paint / Panel MET).
- Full UK Driving licence.
- Willing to gain relevant qualifications in line with workshop / site requirements.
- ATA Qualifications in any area are an advantage but not essential.
- Previous experience in Bodsyhop repairs
- Team Player who uses initiative.
- Flexibility and a can-do attitude.
- Cultural and organisational insight and takes responsibility for own actions.
Contact details
Prep Paint Technician
Prep Paint Technician
Our Company has grown significantly over the last few years and with our continued success we are planning on further expansion. Due to this sustained growth we are looking for a passionate dynamic individual who is driven and would love to join our fast-paced team.
The role
The Prep Paint Technician is an integral part of our business, the main purpose of this role is;
- To ensure the repair of motor vehicles of all types is carried out to motor manufacturer industry standards or repair methods.
- To carry out such work in an efficient, safe and economical manner, ensuring the integral quality of the vehicle and its safety is maintained.
- To employ such knowledge and skills as may be required to restore vehicles to an industry recognised acceptable standard.
Key responsibilities
- To observe, recognise and report on vehicle structure and paintwork.
- To ensure that vehicles comply with safety standards when returned to customers, or that faults have been reported and noted on the job card.
- Removal and safe storage of vehicle components, fluids and gases as directed by work order.
- Removal and safe disposal of vehicle components and fluids as directed by work order.
- Quality control of all repairs, with final stage sign off.
- To report all faults, defects noticed whilst working on vehicles.
- To actively make sure the repair method is in the job pack and is fully read, understood (e-scribe, manufacturer or other source) and displayed with the vehicle at all times.
- To observe, recognise and report on vehicle structure and paintwork.
- To interpret and implement technical service instruction data.
- To indent for replacement parts and record usage.
- Paint repair – to be able to accurately use paint mixing schemes, computerised scales, spray booths and drying lamps.
- To ensure that vehicles comply with safety standards when returned to customers, or that faults have been reported and noted on job card.
- Application of topcoat to manufacturer’s specification.
- Preparation of repaired areas as directed by work order, in readiness for application of topcoat.
Contact details
Claims and Customer Service Advisor
Claims and Customer Service Advisor
Joining our team at ABL 1Touch means becoming part of a dynamic organisation that values its employees and provides opportunities for professional growth. We offer a competitive salary, benefits package, and a supportive work environment.
The role
Competitive salary
Working hours are 8am – 5pm or 9am – 6pm, with 1 in 3 Saturdays.
Do you have a passion for delivering first class customer service?
Are you a logical thinker with the ability to follow process in a methodical manner?
Are you able to remain calm and adapt in changing circumstances?
About Us
ABL was established in 1994 and has remained a leader in the field of vehicle repair ever since. ABL works in partnership with insurance companies and prides itself not only in the quality of its work but in providing excellent customer service.
With recent investment and continued growth, we are looking for hard working, passionate and service driven individuals to join our Claims and Customer service team. You will join a team that are central to our business, providing a first class experience to our customers – managing inbound and outbound calls.
What can we offer you?
- Opportunity to earn more through additional incentives
- 28 days holiday (including bank holidays)
- Celebration Day (to use as you wish to celebrate a significant day in your life)
- Healthcare Cash Plan (including Gym and shopping discounts)
- Employee Assistance Programme
- Employee Pension
- Employee Engagement Budget (money to go out as a team and have fun!)
- Access to Mental Health First Aiders
- Cycle to Work Scheme
- Refer a Friend Scheme (earn £1,000 for referring people to join the team)
- Team breakfasts and lunches!
- Working as part of a fun and sociable team
What you will be doing:
- Answering incoming Customer calls, engaging with customers to provide a high quality service
- Contacting customers to arrange the booking in or collection of vehicles and allocation of courtesy cars
- Following process to load new claims into the system, in accordance with agreed SLAs
- Working with customers to obtain images to support the process of the vehicle repair
- Liaising internally with bodyshop management to ensure claims are kept up to date, communication is maintained with customers in a timely manner and appropriate documentation is kept
- Managing and escalating where relevant, any customer dissatisfaction
What we need from you:
- Experience of working in a fast paced service oriented role, ideally in a claims or contact centre background
- First class service mentality, with an understanding how to maintain customer satisfaction whilst balancing business requirements
- Self motivated and ability to use own initiative to prioritise workload and problem solve, sometimes under pressure
- Positive attitude with a flexible and resilient approach to change
- Outstanding communication skills both verbal and written
- Good level of computer skills, used to working with MS Office and claims / customer databases
- Good attention to detail and accuracy to ensure a right first time approach when keeping call notes
Contact details
Get to know some of us.
What attracts you to working with us?
The progression of the company.
What’s the most enjoyable thing about working here?
Aiming for new targets every month.
Describe your team in 3 words
Dedicated, committed and driven.
How do we show our appreciation for your hard work?
Incentives and rewards.
What advice would you give to someone thinking about joining ABL 1Touch?
Stay open minded and see the bigger picture.
What attracts you to working with us?
Location was ideal as close to home and also highest pay I’ve had in any job.
What’s the most enjoyable thing about working here?
Good working environment.
Describe your team in 3 words
Fun hard working.
How do we show our appreciation for your hard work?
Buys us lunch. So many others don’t do that.
What advice would you give to someone thinking about joining ABL 1Touch?
Be ready to work hard but also be rewarded well for it.
What attracts you to working with us?
The work life balance. I’d heard it would be very good. And in an industry where I’d got some previous experience, I wanted to expand into this repair arena. A former employee recommended I apply for the job – he gave the place positive reviews.
What’s the most enjoyable thing about working here?
I enjoy the diversity of the role, going into lots of areas, the variety; it’s an open environment for people to be themselves. The role has grown as I’d hoped it would.
Describe your team in 3 words
Confident, knowledge and energetic.
How do we show our appreciation for your hard work?
The annual pay reviews taking into account individual performance, by introducing additional benefits for employees and the engagement budget opportunities to have fun as a team.
What advice would you give to someone thinking about joining ABL 1Touch?
Apply for all the reasons in my previous answers; You get the opportunity to work for a supportive organisation and to grow your skills from other experienced team members.
What attracts you to working with us?
Reasonable hours, flexibility of time suited my needs, driving role which is what I wanted to do.
What’s the most enjoyable thing about working here?
A lot of things. The working environment, dealing with customers, helping people where I can with their vehicle. The camaraderie we have between drivers and workshop staff and even the helpful HR.
Describe your team in 3 words
Funny, helpful and good to be around. Sorry, more than three words.
How do we show our appreciation for your hard work?
Putting me through additional training for HGV licence; progression opportunity.
What advice would you give to someone thinking about joining ABL 1Touch?
Jump on because you never know what might happen.
What attracts you to working with us?
The company’s focus on quality and customer service, plus the innovative approach to automotive body repairs – more up to date and modern than the rest.
What’s the most enjoyable thing about working here?
The collaborative and supportive work environment means there’s a strong sense of family. Plenty of respect and teamwork, with everyone always willing to help each other out. The opportunities for growth and learning also convinced me.
Describe your team in 3 words
Supportive, Respectful, Empowering.
How do we show our appreciation for your hard work?
Bonuses, plenty of employee recognition and opportunities for career advancement as the business grows. Regular team-building activities, it’s not just a body shop.
What advice would you give to someone thinking about joining ABL 1Touch?
Embrace the opportunities and growth. Be ready to contribute to a team that values quality, customer service, and continuous improvement with its modern take on the automotive repair. It’s a dynamic environment rewarding dedication and teamwork. Fantastic place to work.
What attracts you to working with us?
The location, the personal growth and a positively growing company.
What’s the most enjoyable thing about working here?
Monday to Friday and being with my colleagues.
Describe your team in 3 words
Hard working individuals.
How do we show our appreciation for your hard work?
Monthly team building – the brilliant breakfast is a bonus too, it’s part of the engagement events.