Our story is simple. We’ve grown by doing the job better.
Through meticulous craftsmanship and environmentally conscious processes, we’re committed to making a difference — restoring your journey, one expertly repaired car at a time.
Tony Lawman
CEO
ABL started as a family run business over 30 years ago. As we grew, that background and experience gave us our ambition.
So, in 2015 we founded the 1Touch Repair Group with small, innovative, technically smart centres. Each providing an alternative to the large-scale industry sites. They still do. Insurers and clients enjoyed the difference, so we added more. And at the end of 2020, backed by Private Equity investment, ABL and 1Touch Repair became ABL 1Touch.
Quality, cost control and sustainability are at the heart of everything we do. Across the UK, our expert teams combine cutting-edge techniques with eco-friendly practices to deliver efficient repairs that not only restore your vehicle but also protect our planet.
The rest isn’t history. The story is happening now.
Timeline
We were early advocates of ‘repair not replace’, the benefits being obvious. Many in our industry now do the same. Attitudes have changed. Our attitude is to continuously improve and find what we can do more of, and next.
We mean green.
Our working practices have the BSi Kitemark. We use low energy paint products and equipment to help us deliver sustainable repair solutions. Can we deliver a meaningful plan to reduce our energy usage without compromising quality? We’re looking. We are currently recycling 40% of our waste with a target to be at 80% by 2028. Our repair and paint products are already amongst the most environmentally friendly out there.
All of which means we’ve achieved Carbon Neutrality status across our group and been awarded PAS 2060. We’re now working on achieving net zero across the group.
Awarding the rewarding.
We continue to celebrate our achievements within the industry, and we find ourselves being presented with awards throughout the year. Industry wide awards recognising our innovation, sustainability and efficiency are always great to receive, However our favourite awards, are the quiet, discrete, and sincere thanks we get directly from our customers. Congratulations to all those who do the hard work daily, it means the world to us.
Assured. Not simply insured.
We have strong relationships with some of the leading car brands, as well as the leading UK insurers and fleet providers.
All insurers and fleet partners come to us for the speed of repairs at the right price, level of intuitive service and the superb quality of work.
With 30 years behind us, we know everyone who deals with us appreciate the informed conversations and realistic appraisals from experienced and open staff. Plus, the entrepreneurial savviness underpinning all we do.
Our values are a daily challenge – to run a business that always lives up to them in everything we do.
Pride
Committing ourselves to always delivering a top quality repair service, on time and on budget. A result that delights our customers and satisfies our own uncompromising standards.
Innovation
We’re happy to take the first step. To find the opportunity to embrace and develop new ideas and techniques. Our curiosity and ambition mean we’re not comfortable standing still.
Responsibility
We’re answerable. In our relationships with our people and customers, the way we do business and the imprint we leave on the environment. We strive to be better and take responsibility across all areas of our business.
Executive Leadership Team
Achieving higher standards. Securing a better future. Making progress clear.
Tony is a highly accomplished Senior Executive and Leader with over 30 years’ experience spanning Transport & Logistics, FMCG, Manufacturing, Property, Renewable Energy, Agriculture, Supply Chain and Defence within private and publicly owned organisations.
A proven track record in delivering value to shareholders through rapid growth, acquisitions & integrations, business turnarounds and major organisational change.
An inspirational leader renowned for building and developing high performing teams. Prior to joining ABL 1Touch in Jan 2023, he was Managing Director of National Express Transport Solutions, a division of National Express with a fleet of 750 coaches and 1100 staff.
Having completed a full career in the British Army he then qualified as a management accountant and held a number of senior finance positions for Citipost (US) and Pitney Bowes as well as gaining experience in agriculture, solar, property and fresh produce manufacturing.
Duncan is a seasoned executive with over 30 years’ experience within the accident repair industry. As Chief Growth and Technical Officer at ABL 1Touch, Duncan is responsible for driving innovation, continued improvement and transformation initiatives within our repair centres. Duncan also heads up all new site acquisitions which accelerates and delivers to ABL’s growth trajectory. During his 8 years at ABL he has opened 21 new sites.
With a deep technical background in accident repair, Duncan is skilled in building high-performing teams, developing scalable infrastructures, and identifying market opportunities. Duncan’s leadership blends strategic vision with hands-on execution, ensuring alignment with the broader business goals.
Duncan started his career as an apprentice within the industry. During his progression he has held several senior positions before joining ABL 1Touch, within 4 years he was a cornerstone to a Private Equity backed MBO in 2020.
Graham joined us from one of the UK’s leading insurance companies as the Head of Motor Customer claims, where he led the claim notification and repair supplier management teams. He has held various senior and strategic roles across the insurance claims and transformation sectors, having delivered many large improvement programmes, which have generated step change within the organisations he has worked for. Graham has a wealth of knowledge which he has brought to ABL 1Touch and as part of the board is leading our customer strategy, which enables us to stand out from the crowd.
Graham is passionate about the environmental impacts of the business and has been working with our key partners to produce a meaningful carbon reduction plan that challenges us to become more aware and efficient in all parts of the group. Since achieving our groups ‘Carbon Neutral’ status, Graham continues to explore innovative solutions moving our group towards its net zero plans.
Graham also leads the digital side of our business, working with our inhouse design and development teams to deliver alternative market wide solutions.
“In an industry that has predominantly not been seen as environmentally or digitally focused, I am proud to say that ABL 1Touch has broken the mould when it comes to both of those areas. Having developed our own innovative management system and achieved Carbon Neutrality to PAS 2060, we have fast become a market leader in the industry. This is just the start for us……”
JP is a results-driven multi-site leader with over 24 years’ experience in the operations field having worked 3 years with GE Aerospace as Global Operations Manager and prior to that, 12 years spent with Raytheon Technologies (Collins Aerospace). He has worked for several companies including Alcoa and Temex Ceramics, resulting in covering a wide array of roles that have spanned Manufacturing, Repair (Aftermarket), Operations Excellence, LEAN and Multi-site Management.
Expert in all areas of continuous improvement, very strong in leading culture change, JP builds world class operations and high performing teams. Passionate and accountable, he drives for execution and tangible results through efficiency improvement, looking for accelerating shareholder value, improving customer satisfaction and financial performance.
By way of background, JP graduated from Lille University in France with a master’s degree in mechanical engineering. Outside of work, JP has three children (Yann 21, Ines 17 and Cameron 14) and lives with his partner Anna. They both enjoy DIY, travelling to discover different countries and cultures, and they love spending as much time as possible with their families who are located in both France and the UK.
Hannah is an experienced HR Lead, with a strong generalist background, gained across multiple sectors including Retail, Education, Utilities and Medical Devices. Over the last 12 years she has been working with growth SMEs providing strategic and operational HR support. She is well known for delivering on the people agenda and has a proven track record across the employee lifecycle with particular strengths in recruitment, complex ER, performance management and employee engagement and reward.
Hannah works with the Executive Leadership Team at ABL to ensure drive forward people-centric initiatives that align with the Company goals.
