Our story is simple. We’ve grown by doing the job better.
Through meticulous craftsmanship and environmentally conscious processes, we’re committed to making a difference — restoring your journey, one expertly repaired car at a time.
ABL started as a family run business over 30 years ago. As we grew, that background and experience gave us our ambition.
So, in 2015 we founded the 1Touch Repair Group with small, innovative, technically smart centres. Each providing an alternative to the large-scale industry sites. They still do. Insurers and clients enjoyed the difference, so we added more. And at the end of 2020, backed by Private Equity investment, ABL and 1Touch Repair became ABL 1Touch.
Quality, cost control and sustainability are at the heart of everything we do. Across the UK, our expert teams combine cutting-edge techniques with eco-friendly practices to deliver efficient repairs that not only restore your vehicle but also protect our planet.
The rest isn’t history. The story is happening now.
Timeline
We were early advocates of ‘repair not replace’, the benefits being obvious. Many in our industry now do the same. Attitudes have changed. Our attitude is to continuously improve and find what we can do more of, and next.
We mean green.
Our working practices have the BSi Kitemark. We use low energy paint products and equipment to help us deliver sustainable repair solutions. Can we deliver a meaningful plan to reduce our energy usage without compromising quality? We’re looking. We are currently recycling 40% of our waste with a target to be at 80% by 2028. Our repair and paint products are already amongst the most environmentally friendly out there.
All of which means we’ve achieved Carbon Neutrality status across our group and been awarded PAS 2060. We’re now working on achieving net zero across the group.
Awarding the rewarding.
We continue to celebrate our achievements within the industry, and we find ourselves being presented with awards throughout the year. Industry wide awards recognising our innovation, sustainability and efficiency are always great to receive, However our favourite awards, are the quiet, discrete, and sincere thanks we get directly from our customers. Congratulations to all those who do the hard work daily, it means the world to us.
Assured. Not simply insured.
We have strong relationships with some of the leading car brands, as well as the leading UK insurers and fleet providers.
All insurers and fleet partners come to us for the speed of repairs at the right price, level of intuitive service and the superb quality of work.
With 30 years behind us, we know everyone who deals with us appreciate the informed conversations and realistic appraisals from experienced and open staff. Plus, the entrepreneurial savviness underpinning all we do.
Our values are a daily challenge – to run a business that always lives up to them in everything we do.
Pride
Committing ourselves to always delivering a top quality repair service, on time and on budget. A result that delights our customers and satisfies our own uncompromising standards.
Innovation
We’re happy to take the first step. To find the opportunity to embrace and develop new ideas and techniques. Our curiosity and ambition mean we’re not comfortable standing still.
Responsibility
We’re answerable. In our relationships with our people and customers, the way we do business and the imprint we leave on the environment. We strive to be better and take responsibility across all areas of our business.
Executive Leadership Team
Achieving higher standards. Securing a better future. Making progress clear.
Dom joined as the CEO of ABL 1Touch with a wealth of experience in Private Equity backed businesses. Dom has held key leadership roles in two of the UK’s leading retailers overseeing growth and change initiatives. Having held senior management roles for over 30 years Dom is a People first leader who excels at developing high performing teams and businesses. One of Dom’s passions is the environment and he has the utmost commitment to building businesses that are not only environmentally responsible but also involved in charitable work.
In his spare time Dom likes to walk, and can often be found walking his 3 dogs around the North West, or undertaking long distance walks across the UK countryside to raise money for charity.
Duncan is a seasoned executive with over 30 years’ experience within the accident repair industry. As Chief Growth and Technical Officer at ABL 1Touch, Duncan is responsible for driving innovation, continued improvement and transformation initiatives within our repair centres. Duncan also heads up all new site acquisitions which accelerates and delivers to ABL’s growth trajectory. During his 8 years at ABL he has opened 21 new sites.
With a deep technical background in accident repair, Duncan is skilled in building high-performing teams, developing scalable infrastructures, and identifying market opportunities. Duncan’s leadership blends strategic vision with hands-on execution, ensuring alignment with the broader business goals.
Duncan started his career as an apprentice within the industry. During his progression he has held several senior positions before joining ABL 1Touch, within 4 years he was a cornerstone to a Private Equity backed MBO in 2020.
Graham joined us from one of the UK’s leading insurance companies as the Head of Motor Customer claims, where he led the claim notification and repair supplier management teams. He has held various senior and strategic roles across the insurance claims and transformation sectors, having delivered many large improvement programmes, which have generated step change within the organisations he has worked for. Graham has a wealth of knowledge which he has brought to ABL 1Touch and as part of the board is leading our customer strategy, which enables us to stand out from the crowd.
Graham is passionate about the environmental impacts of the business and has been working with our key partners to produce a meaningful carbon reduction plan that challenges us to become more aware and efficient in all parts of the group. Since achieving our groups ‘Carbon Neutral’ status, Graham continues to explore innovative solutions moving our group towards its net zero plans.
Graham also leads the digital side of our business, working with our inhouse design and development teams to deliver alternative market wide solutions.
“In an industry that has predominantly not been seen as environmentally or digitally focused, I am proud to say that ABL 1Touch has broken the mould when it comes to both of those areas. Having developed our own innovative management system and achieved Carbon Neutrality to PAS 2060, we have fast become a market leader in the industry. This is just the start for us……”
With over 25 years of experience in Human Resources, Chris has built a career shaping organisational success through strategic people management. Having worked across Private Equity and PLC businesses (Hobbycraft, B&Q, GAME), Chris has a passion for driving Colleague Engagement, with Hobbycraft ranking as a Best Big Company to work for over 5 consecutive years. Chris has great experience with organisational planning, and high-growth strategies. He has a proven track record of reducing labour turnover while enhancing colleague wellbeing. A results-driven HR leader, Chris combines a colleague first approach with a forward thinking to foster thriving workplace culture.
Steven joined our team in February 2025, bringing over two decades of diverse experience as a seasoned Chief Financial Officer across various companies and roles.
After qualifying as a Chartered Accountant at EY, Steven honed his skills as a Strategy Consultant before transitioning to Nuffield Health. There, he spent eight years in multiple positions, culminating in his role as Director of Strategy and Corporate Finance.
Most recently, Steven played a pivotal role in the management team that successfully orchestrated the exit of a private equity-backed healthcare business to a FTSE 250 organisation in October 2023.
While Steven’s financial acumen is exemplary, his expertise extends far beyond traditional finance. He possesses extensive experience in digital transformation and data analytics, having led the digital transformation of London Marathon Events for three years. Steven is deeply passionate about leveraging data insights and analytics to deliver actionable intelligence that drives business performance.
His versatile career also includes valuable experience in the venture capital sector, having worked with a VC-backed start-up. Furthermore, Steven successfully managed the exit of an owner-managed business and has led multi-million-pound mergers and acquisitions, as well as debt refinancing transactions.