Our approach is our difference. It saves time and money without compromising quality or your car’s integrity.
Quick thinking
Depending on the type of repair, we prefer one multi-skilled technician to take charge from start to finish. Treating each job individually smooths and speeds progress. And in our experience, it’s a job done better because it’s thanks to the craftsmanship and autonomy of our skilled team.
It’s quicker for you, quicker for insurers and quicker for us. And time saved inevitably means money saved. As we say, time matters. And it matters because no-one has ever asked for the job to take longer.
Better for your car
Most accident damage happens at low speeds, often close to home. It usually looks worse than it is. But as long as it isn’t serious structural damage, we’ll have you back on the road in no time.
When we repair your car, we take every action to ensure our repair is invisible and faultless. So, we repair rather than replace where appropriate to do so, protecting your car’s structural integrity and originality.
Easier on the planet
We’ve said repair not replace. Apart from usually being the best option for the car’s integrity, it’s an approach that saves time, materials and the energy needed to produce new components.
Our materials are the most environmentally friendly we can find. Our paint booths and repair equipment are low energy. And at the end of the job, we currently recycle 40% of our waste with a target to increase that to 80% by 2028.
The questions we get asked most
Excess and repair cost questions
Why do I pay you the excess and not the Insurance Company?
The excess on your policy is the first amount liable as part of the vehicle repairs. The majority of insurance companies ask us to collect this excess on their behalf and deduct it from our invoice to them. We require this payment before we can arrange re-delivery of your repaired vehicle. Your vehicle repairs are subject to a lifetime guarantee which applies to our workmanship, whilst any parts fitted carry the manufacturers guarantee.
If I am VAT registered, do I have to pay the VAT on the repairs to my vehicle?
If you have a commercial vehicle policy and have informed your insurer when the policy was taken out that you are VAT registered, you do have to pay the VAT and any applicable excess on the repairs. You can claim the VAT back on your next VAT return.
This also applies to a personal policy where you have informed your insurer that you are VAT registered. We will advise you of the VAT amount and any applicable excess once the repairs have been completed and the invoice finalised.
Payment is required prior to arranging re-delivery of the repaired vehicle.
Why do I have to pay my excess if the accident is not my fault?
If the at fault insurer has agreed liability, then usually you will not have to pay your excess; however, if liability is still in dispute you will have to pay your excess until liability has been proven against the other party involved. We will provide you with a receipted excess invoice, which you will need to send to your insurer and this will be refunded to you if liability is decided in your favour.
Can you tell me the total cost of repair?
As an approved repairer we are able to carry out the repairs to your vehicle without delay. The total cost is calculated once the repairs are completed and pass this on to your insurer. Should you require the total cost, your insurer will be happy to provide this to you. If you are paying us for repairs directly, we will give you full costings on completion of repairs.
Can you provide me with a quote for additional non-accident related damage to be completed while my car is in for repair?
Yes, we are only too happy to provide you with a private quotation for any additional damage. Please ask when we book your vehicle in and send us some images of the additional damage and we will be happy to quote for these repairs.
We will email you a quotation and ask for you to confirm your acceptance in writing. We do ask that you decide to accept or decline the quote as soon as possible because we do not want to delay your accident repairs.
Repair and parts questions
What’s the guaranteed warranty period of your repair?
You will be offered a lifetime warranty against the ownership of the vehicle repaired.
If new parts are required – will genuine Original Equipment parts be used?
We will work with your insurance company to fit the most appropriate parts required to your vehicle and this will include Original Equipment parts. If alternative manufacturers parts or Green recycled parts are fitted in line with your insurance policy, they will carry the same warranty as those purchased from the vehicle manufacturer. All our repairs are subject to a lifetime warranty and all parts used are subject to the manufacturer’s warranty.
How long will you need my vehicle for the repairs to be completed?
To speed up the repair time we will ask you to send us images of the damage. Once we have received the images of the vehicle we can pre-order any required parts and in most cases have them ready before your vehicle comes onsite. Even if you are unable to take photo’s we can provide you with an Estimated Completion Date (ECD) and your Customer Liaison Manager will confirm the ECD once your vehicle is onsite.
We aim to repair all vehicles as quickly as possible and currently achieve 60% of all repairs within three days or less.
Why do you repair parts and not replace with new?
We will always select the best method of repair for each individual vehicle. In certain cases repairing is indeed the best solution to maintain the structural integrity of the vehicle. All our panel repairs are carried out to high metal finish standard and with plastic repairs, for example bumpers, we repair both inside and outside so that even if the bumper is removed no repair is visible.
Is it purely cosmetic damage you can repair – what about structural damage?
We carry out all repairs, from cosmetic to heavy structural or complex Electric Vehicle repairs. The appropriate level of staff will be aligned to the required vehicle and repair. Rest assured we are British Standards certified, so all our repairs are carried out to the required safety and quality standards.
Can you carry out an MOT?
Unfortunately, we do not carry out MOT’s as our expertise is accident repairs.
Courtesy car questions
What type of car is the courtesy car?
The majority of our courtesy cars are A or B class manual vehicles as required by our insurance partners. This however will depend on specific instructions from your insurance company, which we always try to meet.
We do have some automatic vehicles for customers with an automatic only licence.
We may also use our fleet partners to provide a temporary replacement vehicle for you, whilst your vehicle is being assessed and repaired.
Can I have a diesel courtesy car?
We do have some diesel courtesy cars, although the majority of our vehicles are petrol. If we can organise to meet your requests we will do so, but this is not always possible.
Can I have a like-for-like vehicle?
Most of our vehicles are A or B class small vehicles, and in most cases that is what you will be entitled to under your insurance policy. However, there may be some circumstances where your insurer has instructed us to provide an alternative to meet your needs. This will be subject to various criteria and can be clarified by the insurer who is handling your claim.